TERMS & CONDITIONS

Service

C Fiber provides its services via Wire/Wireless, which requires to install and power an C Fiber Box (C Fiber Network Terminator) at my premises. I accept this requirement and hereby accord the permission for installing this

Billing

New C Fiber subscribers are billed on renewal date in which they have subscribed to C Fiber services. C Fiber does the billing for its monthly packages on monthly advance mode. C Fiber does the billing for its fixed term packages (like Annual, monthly etc packages) from the date on which package is activated till the date the package expires. C Fiber bills its data package customers on prepaid basis. All usage which exceeds the package limit of a particular month is billed in next month bill cycle. C Fiber invoice becomes due and payable, immediately upon the bill being raised.

Payment

At the time of subscribing to C Fiber's data services, the subscriber is required to pay the following charges.

Installation Charges, if required as per the terms of the package being subscribed to Security Deposit, if required as per the terms of the package being subscribed to Subscription Charges for the entire package amount being subscribed to Any other charges as may be required as informed by C Fiber sales staff to the subscriber C Fiber Subscribers are required to pay their bills immediately on receipt of the same, else the services may be disconnected without notice.

Billing disputes will only be entertained upon the subscriber first cleaning the entire amount billed by C Fiber. If C Fiber finds any genuine errors in its billing, the same will be passed to the subscriber by the way of a credit note in subsequent months.

C Fiber provides multiple monthly services to its subscribers, and not allowed to hold back or delay payments of one service on account of any issues or concerns that the subscriber may have with another service. In such circumstances, C Fiber retains the right to disconnect the services of the subscriber without notice, in-case of nonpayment within prescribed time.

C Fiber assigns credit limits to its subscribers based on certain parameters, and in case the subscribers cross these limits will disconnected from the C Fiber service with or without notice.

Power

C Fiber delivers its services using the wire / wireless network. An active network requires power from the subscriber and C Fiber subscriber accords. His/Her/Their consent to the same for the duration of their subscription to C Fiber service.

C Fiber subscriber undertakes to never switch off the power to any C Fiber equipment which may be locate in the premises of the subscriber, without giving adequate notices of at least 7 days to enable C Fiber to make alternate arrangements at the time of services being discontinued. Any violation of the same will be treated as a breach of this agreement.

Usage of Internet

C Fiber explicitly prohibits its subscribers to use the services provided by C Fiber for any illegal or immoral activities as specifically prohibited by the laws of the land. Any deviation to this requirement, will invite immediate action from C Fiber, including but not limited to filing a complaint / case with necessary authorities for the purpose of enforcement of legal remedy or action.

C Fiber services cannot be used by the subscriber for illegal voice termination activities and any notice of the same will invite immediate censure by C Fiber and the same will be reported to the authorities who enforce the laws of the land.

C Fiber services cannot be used by the subscriber for malicious, illegal; anti-national activities and any notice of the same will invite immediately censure by C Fiber and the same will be reported to the authorities who enforce the laws of land.

C Fiber services are governed by the rules and norms prescribed by TRAI and DOT and accordingly, C Fiber reserves the right to track the usage of its subscriber's and on demand provide the same to the authorized Govt. Bodies.

C Fiber mandates that its subscriber's keep their access password secure and secret all the time. Any sharing of passwords is not permitted and- in-case of any instance of the same is observed or brought to our attention, then C Fiber reserves the right to recover damages from the subscriber.

Shifting your connection

C Fiber allows its customers to request for a connection transfer in case you are shifting your residence/office. The same is a chargeable service and it is subject to network feasibility/ availability.

Usage of Wi-fi

Usage of Wi-fi by a subscriber is strictly required to be in compliance with the Department of Telecommunication Policy on the same (www.dot.gov.in)., The subscriber is required to intimate C Fiber in advance, in case they want to install a Wi-fi Router or Access Point on the connection provided by C Fiber. Subscriber is required to ensure that his router SSID is in hidden mode and the access to the same is not open and is controlled by way of Network Key / Encryption key. Subscriber's may also opt to use the centralized managed Wi-fi Routers provided by C Fiber, in order that C Fiber can ensure compliance with the Wi-fi policy and rules, in case the subscriber's are not able to ensure compliance on their own with these requirement.

Installation

C Fiber endeavors to provide installation of a new connection within 15 working days, as prescribed by TRAI, subject to Technical feasibility. In case of any delay beyond 15 working days, TRAI guidelines are adhered to by C Fiber

If extra cabling is required for feasibility, additional charges will apply.

OTT

OTT app supports Android TV and Mobile only.

Apps may subject to change without any prior notice.